How do I contact customer service on American Airlines?

As the name suggests, American Airlines is a major airline from the United States of America. The airline serves various locations worldwide and provides regular domestic and international flights. Passengers who have booked their flight with American Airlines and require assistance with post-booking queries can reach out to their customer executives for help. They will assist you in the best possible manner. Continue to read to learn what and how to get special services from American Airlines customer service. 

What Post-booking Services Can I Seek From American Airlines?

American Airlines remains with the passengers through their dedicated customer support team throughout their journey, even after the booking, to make their trip easy and smooth. Here are assistance you can seek on the call after the booking: 

• Get your Flight Status: Sometimes, the flights are delayed due to a diversion or bad weather. Therefore, you should get the American Airlines flight status before you head to the airport to board the flight. 
• Cancelation or Refund: If you have to cancel the flight due to any unforeseen situation, you can communicate with the airline's agent to cancel and get a refund from the airline. 
• In-Flight Service: The passengers who wants to add a special service in their booking can communicate with the agent to make their travel more smooth. However, when you are looking for a medical assistance, try to inform the airline 48 hours before the flight. 
• Name Correction: If you have made a mistake with your name while booking your flight, you can rectify it before boarding the flight on the call. However, make sure to do it before the American Airlines check in procedure, as the airline does not accept name correction requests after check-in. Passengers can also get their tickets unchecked if they have already checked in using the online procedure. 

How Do I Communicate With American Airlines?

The passengers might be wondering how they can contact the airline to enjoy a post-booking service. There are several methods that an airline gives to its passengers to divert traffic and provide instant support to its passengers. 

1. Phone Call: 

Phone calls remain the top choice of passengers when it comes to communicating with airline agents. The major reasons behind this are quick assistance and real-time conversation with the agent. The American Airlines customer service phone call assistance is available 24/7. However, for some locations, they are not available 24 hours a day. Therefore, checking the operation hours before you make the call is advised. Find the appropriate number as per your region to connect with the nearest call center of the airline to get assistance in your language with the most appropriate information. To avoid the high call volume, try calling their agent early or late at night. 

2. Chat:

When the phone lines are busy due to heavy traffic, it is best to look for an alternative instead of waiting for long hours on the call to get a person. The average wait time in the chat is just 8 minutes. However, in most cases, you will not even need a person. A chatbot will assist a person. Many passengers only got their queries resolved with the bot. But if you want to discuss your query with an agent in detail, they will join you soon once you are done with the chatbot. For this, just select the chat option in the Contact Us section of the airline and follow the on-screen instructions to get a live person. 

3. Email:

Email is the slowest mode of communication for American Airlines. Therefore, the passengers are advised to send an email only for non-urgent inquiries because passengers may have to wait upto 24 hours just to get a response from the airline. However, when you are looking to seek special assistance, make a request, or submit a complaint or suggestion, email is the best option in these cases. Write a brief email at American.Airlines@aa.com and send it. The agent will review your email and respond to it within 24 hours. 

How Can I Check the Flight Status of American Airlines?

There are certain times when an American Airlines flight is delayed from the scheduled hour. Therefore, learn the American Airlines flight status in advance and then plan your visit to the airport accordingly. To get the live status of an American Airlines flight, follow the procedure below: 

• Go to the official website of American Airlines. 
• Tap on the ?Flight Status? tab to open the related page. 
• Enter the passenger's PNR number and last name. 
• Further, you will have to enter the arriving and departure location, date of travel, and flight number. 
• Tap on search, and your booked flight's live status will flash on the screen. 

Conclusion 

Passengers require assistance before, after, and throughout their travel. American Airlines provides 24/7 customer service to its passengers to make their travel easy and enhance their travel experience. Travelers can seek various services through their customer service team. The information above will guide you about American Airlines' various communication channels.